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Privacy Policy

What Type of Information Do We Collect?​

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We collect the following types of information from our users:

  • Personal Information: This may include your name, email address, phone number, mailing address, and payment information.

  • Pet Information: This includes your pet’s name, breed, medical records, and other wellness-related details to enhance our services.

  • Account Information: Information such as your username, password, and membership details.

  • Transaction Data: Details about purchases made through Palm4Paw.

  • Website Usage Data: Information collected through cookies, IP addresses, and browsing behaviors to improve our website functionality and user experience.

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How Do We Collect Information?

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We collect information in the following ways:

  • When you create an account or subscribe to Palm4Paw services.

  • When you make a purchase or request financial assistance.

  • When you submit pet wellness details, medical records, or other pet-related information.

  • Through communication via email, phone, or website chat.

  • Automatically through website cookies, tracking technologies, and analytics tools.

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Why Do We Collect Such Personal Information?

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Palm4Paw collects personal information to:

  • Provide and improve our services, including counseling, financial assistance, and wellness support.

  • Personalize your experience with tailored content and recommendations.

  • Fulfill orders, process payments, and deliver gift boxes or purchased items.

  • Respond to customer inquiries and provide effective support.

  • Manage your membership, track PawPoints, and ensure your pet receives appropriate care.

  • Send important updates regarding membership services, policy changes, or promotional offers.

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How Do We Store, Use, Share, and Disclose Your Personal Information?

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  • Storage: Your personal information is securely stored using encryption and other industry-standard practices.

  • Usage: We use your data only for the purposes outlined in this Privacy Policy.

  • Sharing: We may share information with:

    • Third-party service providers that help us process orders, provide counseling services, or fulfill product shipments.

    • Animal shelters or rescue organizations if your pet is reported missing, using your provided Pet Identification Number (PIN).

  • Disclosure: We may disclose information if required by law, legal process, or to protect the rights, safety, and property of Palm4Paw or our members.

 

We will never sell your personal data to third-party advertisers.

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How (and If) Do We Communicate with Our Site Visitors?

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Palm4Paw may contact you to:

  • Provide updates about your membership, shipments, or PawPoints rewards.

  • Notify you about important changes to our services or policies.

  • Respond to your inquiries or support requests.

  • Share promotional offers or recommended pet products (with your consent).

 

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

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Minor Communication

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Palm4Paw’s services are not intended for individuals under the age of 18. We do not knowingly collect information from minors. If we discover that a minor has provided us with personal information, we will take immediate steps to delete it.

 

Parents or guardians who believe their child has submitted information to us are encouraged to contact us so we can resolve the matter.

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Privacy Policy Updates

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Palm4Paw may update this Privacy Policy from time to time. Significant changes will be announced via email or on our website. By continuing to use our services after updates are posted, you agree to the revised terms.

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Security Measures

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Palm4Paw implements strict security measures to safeguard your data from unauthorized access, disclosure, or destruction. These measures include:

  • Encryption protocols to protect your financial and personal information.

  • Regular security audits and system updates to maintain data integrity.

  • Restricted access to personal data, limited to employees who require access for service-related duties.

 

Despite our best efforts, no method of transmission over the internet is 100% secure. We encourage members to use strong passwords and protect their account information.

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Contact Information

For questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us:

📧 Email: support@palm4paw.com
 

Thank you for trusting Palm4Paw to keep your information safe! 🐾

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